Cookies and Privacy Policy
# Privacy Policy
**Effective Date: August 24, 2026**
Cornerstone Support Inc. (“Cornerstone,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and with whom we may share it when you visit https://cornerstonesupportinc.org/, contact us, submit a consultation request, or use our services.
## Personal Information We Collect
We may collect the following categories of personal information:
* **Contact information:** Your name, email address, telephone number, mailing address, and property address.
* **Consultation and service information:** Information you provide about your home, mortgage, financial hardship, lender or mortgage servicer, and the assistance you are requesting.
* **Documents and communications:** Information contained in documents, emails, telephone calls, text messages, or other communications you send to us.
* **Website and device information:** Your IP address, browser type, device type, pages visited, referring website, and other website activity collected through cookies or similar technologies.
* **SMS information:** Your mobile telephone number, messaging preferences, consent records, and messages exchanged with Cornerstone Support Inc.
We collect this information directly from you, through our website and communications with you, automatically through website technologies, and, when authorized, from lenders, mortgage servicers, or other parties involved in assisting with your request.
## How We Use Personal Information
We may use personal information to:
* Respond to questions and consultation requests.
* Evaluate your circumstances and provide homeowner-support services.
* Communicate with lenders, mortgage servicers, and other authorized parties.
* Schedule consultations and provide appointment reminders.
* Request documents or information needed to assist you.
* Send updates about your inquiry, account, or requested services.
* Provide customer support by telephone, email, or text message.
* Operate, maintain, secure, and improve our website and services.
* Prevent fraud, protect our legal rights, and comply with applicable laws.
## How We Share Personal Information
We may share personal information with:
* Service providers that help us operate our website, customer-management systems, communications, analytics, or other business functions.
* Lenders, mortgage servicers, attorneys, financial professionals, or other parties when authorized by you or reasonably necessary to provide the services you requested.
* Government agencies, regulators, courts, or law-enforcement authorities when required by law or necessary to protect our rights or the safety of others.
* A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of business assets.
We do not sell personal information. We do not share personal information with third parties or affiliates for their independent marketing or promotional purposes.
## SMS Privacy
**SMS consent is not shared with third parties or affiliates.**
Mobile telephone numbers, SMS opt-in information, and text-message consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
We may use communications service providers solely to transmit messages on our behalf. These providers may access only the information necessary to provide the messaging service and are not authorized to use your mobile information or consent for their own marketing purposes.
You may opt out of SMS communications at any time by replying **STOP**. For assistance, reply **HELP** or contact us using the information below.
## Cookies and Website Analytics
Our website may use cookies and similar technologies to enable website functionality, understand website traffic, remember preferences, and improve our services. Your browser may allow you to block or remove cookies, although doing so may affect certain website features.
Because there is not currently a universally accepted standard for responding to browser “Do Not Track” signals, our website may not respond to those signals. Where required by applicable law, we will process recognized privacy-preference signals.
## Data Security and Retention
We use reasonable administrative, technical, and physical measures intended to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.
## Your Privacy Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask questions about our privacy practices by contacting us.
To unsubscribe from marketing emails, use the unsubscribe link included in the email. To stop text messages, reply **STOP**.
## Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
## Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
## Contact Us
**Cornerstone Support Inc.**
468 N. Camden Drive, 2nd Floor
Beverly Hills, CA 90210
Phone: (888) 651-7430
Email: [support@cornerstonesupportinc.org]
Website: https://cornerstonesupportinc.org/